D(H)ELL

If I had to choose a brand which I hate, Dell comes to my mind in an instant!

I really had a harrowing experience with the brand and I am never going to trust this brand again. My brother's first laptop was a Dell inspiron, and he literally had to go crazy taking care of its so many problems.

After a couple of months of absolutely proper and sober use, the lcd cracked without any reason, and when he asked the company to repair the damage as it was under warranty, they said that its not possible as the screen was not covered within the one year warranty scheme. He had to pay RS 16,000 to repair the laptop and he was still not happy with the company’s work. The same old lcd display was never really achieved!

The laptop had this issue of heating up a lot, and it was literally impossible to work with it keeping it on your lap for more than 15 minutes. The sound was of pretty ordinary quality and so was the hardware. The computer was very fragile and the hinges gave way just when the warranty ended…and he had to again shell out 3 thousand rupees to get it fixed! By that time we had already decided that we were never ever going to buy a Dell again our life!

I don’t know if it’s the brand or if it was just me who was having a series of bad affairs with the products of the brand. But soon I was convinced with the former, the brand certainly had a problem as after coming to college here in symbiosis I found that my roommate’s dell inspiron getting corrupt in just 4 and a half months! Though he and I use our laptops pretty much the same manner, but his gave way real too fast! And my new sony vaio which I bought recently was really working like magic! The poor guy (my roommate) had to call up the call centre guys every week to get his laptop fixed but they could never sort out the problems! He had his hard drive crashed twice in 4 and a half months and it was becoming very irritating for him, but finally he got his laptop replaced with a brand new one. But I still hear complaints from him about its poor quality and the problems with the laptop.

My brother's old dell inspiron, which he still uses, again created some problems as the battery had suddenly gone dead and the circuit got corrupted. It set him poorer by another thousand to get it checked and fixed. And now I have no trust left with this brand. I am irritated and really feel like advising everyone against buying the brand as I don’t want to go through the same problems that I faced. I feel that the company does not focus on what they have really set out to achieve. The service is of very poor quality and I find my current brand of laptop (sony vaio) very satisfying as I have used it more than one year already and I haven’t have one single problem with it.

In India people a very price sensitive and if a company delivers something cheaper without having to compromising on the quality then people appreciate the products and start trusting the brand. But when people realise that it’s just a strategy to cut down on manufacturing and production cost by compromising with the quality of the product they really don’t remain on the same respect level anymore. I think dell should take this into consideration and start making good quality products so that people like me don’t have such harrowing experiences after using the product!